The customer can choose to cancel an order any time before it’s dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Kannauj Aromatic Spot reserves the right to accept the cancellation of any order. Kannauj Aromatic Spot also reserves the right to waive off or modify the time window or cancellation fee from time to time.
The Orders placed by you on the Platform are non-cancellable and non-refundable via self serve under MINUTES delivery option owing to quick delivery times, except if cancellation/refund is requested via CX Agent under the following circumstances:
Our return, cancellation, and refund policies may be subject to additional reasonable terms and conditions. These will be communicated to you periodically through the Platform’s push notifications or other communication methods as outlined within these Terms or as determined by the Company.
Return of Products:
The company will either refund the amount for the damaged goods or send a new product to the receiver. The discretion to give refund or redeliver the items solely lies with Kannaujaromaticspot.com.
Products purchased by customer must be in their original packing and in unused condition.
All Courier items can be returned in case of defective or damaged delivery. Customers are required to send the video clicked while opening the packaging of the items to support@kannaujaromaticspot.com within 24 hours of delivery.
Complaint filing
Compensation to customers could be in terms of refund (maximum upto 100% of order value), or replacing the delivered product.
In case the customer is not happy with their purchase, the customer needs to send an email to support@kannaujaromaticspot.com along with the picture/video of the product delivered and valid reason for complaint within 12 hours of receiving of the gift. Without the valid evidence to support your complaint, it will not be entertained.
Kannaujaromaticspot.com retains the right to reject any compensation complain as per its terms and conditions.
Refunds will be made electronically via the same payment gateway that was used to make the payment at the time of placing the order.
It might take 7 to 14 working days for the refund payment to be credited back into the customer’s account (bank or credit card or debit card account) from the day of cancellation.
General Rules
The owner of the site retains the right to refuse any order unconditionally. All claims are subject to the jurisdiction of Court at Kannauj, India only.
Security
Your security is our primary concern. All payments are processed through our trusted payment processor – Razorpay, which is a Verisign secured & PCI complaint payment gateway.
In addition, all transactions take place on a 256-bit high encryption connection. Your sensitive payment information is never stored on our (or our Payment Gateway’s) servers.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular priced items may be refunded. Sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive
